At Oronno Plants, customer satisfaction is our top priority. We want you to be completely happy with your purchase. This policy outlines when and how you can return products and receive refunds.
01 Return Eligibility
Eligible for Return
- Return request made within 7 days of delivery
- Product is unused and in original condition
- Original packaging and tags are intact
- Product is not damaged by the customer
- All accessories and free gifts are included
Not Eligible for Return
- Products marked as "Non-Returnable" or "Final Sale"
- Perishable goods (plants that have been planted or repotted)
- Customized or personalized items
- Products damaged due to misuse or negligence
- Items without original packaging
- Products returned after 7 days of delivery
02 Return Reasons
Damaged Product
Arrived damaged or broken during shipping
Full RefundWrong Product
Received a different product than ordered
Full Refund + Free ReturnNot as Described
Product significantly differs from listing
Full RefundChanged Mind
No longer want the product (unused)
Refund - Return Shipping03 Return Process
Contact Us
Email oronnoplants@gmail.com or call 01920202157 within 7 days. Include your order number and reason for return.
Get Approval
Our team will review your request and provide Return Authorization within 24-48 hours with return instructions.
Ship the Product
Pack securely in original packaging. Ship to our return address or schedule a pickup for eligible returns.
Receive Refund
Once we receive and inspect the product, your refund will be processed within 5-7 business days.
04 Refund Methods
Refunds are processed using the original payment method:
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Cash on Delivery | bKash / Nagad Transfer | 3-5 business days |
| bKash | bKash Refund | 3-5 business days |
| Nagad | Nagad Refund | 3-5 business days |
05 Return Shipping Costs
We Pay Return Shipping
- Product arrived damaged
- Wrong product was sent
- Product is defective
- Product differs from description
Customer Pays Shipping
- Changed mind about purchase
- Ordered wrong size / color
- No longer needed
06 Exchanges
We offer exchanges for different sizes or colors, replacement of defective items, or alternative products of equal value. Follow the same return process and specify your preferred replacement. Exchanges are subject to availability.
07 Damaged or Defective Products
If you receive a damaged or defective product:
- Document the damage - take photos of the product and packaging immediately
- Contact us within 48 hours of delivery
- Keep all packaging - do not discard the original packaging
- Do not use the product - using it may void the return
We will arrange pickup and provide a full refund or replacement at no additional cost.
08 Order Cancellation
Before Shipping
Orders can be cancelled free of charge before they are shipped. Contact us immediately to cancel.
After Shipping
Once shipped, orders cannot be cancelled. You may refuse delivery or return the product following our return process. Full refund for pre-shipping cancellations; refund minus shipping for refused deliveries.
09 Special Categories
Plants
- Must be reported damaged within 24 hours of delivery
- Photos required showing condition upon arrival
- Plants that have been repotted or planted are not eligible for return
- Natural variations in plants are not grounds for return
Tiles & Heavy Items
- Inspect tiles upon delivery before signing
- Report any damage immediately to the delivery person
- Installed tiles cannot be returned
10 Contact Us
For return requests or refund policy questions:
This refund policy is subject to change. Please review it periodically. For any disputes, our customer service team is here to help find a fair resolution.