We are committed to protecting your personal information and your right to privacy. Please read this policy carefully to understand how we handle your data.
01 Introduction
Welcome to Oronno Plants ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
02 Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide when you register, place an order, contact support, or participate in promotions. This includes:
- Name - for account and delivery purposes
- Email Address - for order confirmations and communications
- Phone Number - for delivery coordination and customer support
- Shipping Address - your complete address in Bangladesh
- Payment Information - mobile banking transaction IDs (bKash, Nagad)
2.2 Automatically Collected Information
When you visit our website, we automatically collect: IP address, browser type, device information, pages visited, time spent, referring website, and cookies.
03 How We Use Your Information
- Order Processing - to process and fulfill your orders within Bangladesh
- Customer Service - to respond to inquiries and provide support
- Communication - to send order updates and promotions (with consent)
- Improvement - to analyze usage and improve our services
- Security - to detect and prevent fraud
- Legal Compliance - to comply with applicable laws in Bangladesh
04 Information Sharing
We may share your information with delivery partners (Pathao, Steadfast, RedX, Sundarban), payment processors (bKash, Nagad), and service providers who help us operate our business. We may also share with legal authorities when required by law.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
05 Data Security
We implement appropriate security measures including SSL encryption, secure password hashing, regular security audits, and access controls to protect your personal information.
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
06 Cookies
We use cookies to remember your preferences, keep you logged in, understand how you use our website, and improve your shopping experience. You can control cookies through your browser settings, but disabling them may affect some features.
07 Your Rights
You have the right to access, correct, delete your data, opt-out of marketing, and request data portability. To exercise these rights, contact us at oronnoplants@gmail.com.
08 Data Retention
We retain your personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Order records are typically retained for 5 years.
09 Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe your child has provided us with information, please contact us immediately.
10 Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
11 Contact Us
For questions about this Privacy Policy, please reach us: